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Your Fix Misunderstandings in English guide

The English you need when a misunderstanding creates a difficult situation at work.

Something has been misunderstood, the work has already been affected, or someone is annoyed. Now you need to explain what happened and correct it in English without blame, anger, awkwardness or embarrassment.

Your 31-page guide includes:

Correct a misunderstanding when work has already been affected

Explain clearly when you got something wrong
Correct wrong instructions, files, figures, dates or decisions
Deal with the situation when the other person is already annoyed
Apologise when necessary without over-apologising for your English
Confirm the correct version, decision or next step
Use complete replies for difficult situations at work

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When will I receive the guide?

Immediately after payment. You’ll be taken to a download page and receive your access link. You'll also be sent a copy of the Receipt/Invoice the email provided.

What format is the guide?

'Fix Misunderstandings at Work' is a downloadable PDF. You can read it on your phone, tablet or computer, or print the pages you want to keep beside you during a meeting.

What is the refund policy?

Unfortunately, we’re unable to offer refunds on this digital guide. You receive immediate access after payment, and unlike a physical product, a digital file cannot be returned once it has been delivered. Please contact us before buying if you’re unsure whether the guide is suitable for you.